Key Focus Areas of the Professional Services Team:

Based on Utilisoft’s extensive experience, it is able to quickly and effectively establish potential sub-optimal areas of operational performance within Energy Market participants’ processes – and enabling them to get to root cause of and identified problems quickly.

A typical assessment will focus on such key areas as:

• Compliance with defined industry processes and licence conditions;
• Agent Management;
• Use of industry data for forecasting potential reducing imbalance costs;
• Aligning replicated views of data and defining a master industry source;
• Aligning commercial data to industry data;
• Tracing and optimising data utilisation throughout business processes;
• Billing being able to utilise the agreed contract;
• Industry interactions and requirements;
• Automation and advice of perceived problem areas (change of tenancy, change of measurement class, long term vacant);
• Tracking operational performance across process execution using key report points.

The Benefits

Utilisoft’s Professional Services experts are available to offer tangible, measurable benefits such as:

• Rapid identification and resolution of practical operational issues at the root cause;
• Confirmation of sub-optimal performance impacts and how to define the benefits from resolution;
• Analysis of issues based on real experience working at or with other energy and utility companies;
• Quick establishment of stakeholder teams establishing commitment to shared success;
• Enhanced operational delivery and performance management to drive continued improvement;
• Ability to understand and act upon industry and business change in evolving operations;
• Enhanced use of Utilisoft software to drive operational performance;
• Delivering change in small achievable steps making best use of tools and assets available;
• A risk-free, supportive approach to engagement from industry experts.