The onset of competition in the UK water retail market has created a number of specific & complex challenges for industry participants, not least the transfer of data between existing participants & new entrants.

 

Utilisoft has developed a solution, H2Flow that will facilitate the cost effective and easy transfer of data between participants in the deregulated water market.

 

H2Flow has been developed specifically to act as a low cost solution to make data transfer as easy, quick and reliable as possible. Utilisoft has followed developments in the water market carefully, and spent a great deal of time understanding the particular issues affecting the industry, before developing a solution that can manage the dataflows that will be need to be handled as a result of competition. The solution is scalable, expandable and adaptable to accommodate future changes in the eligibility threshold.

 

H2Flow is the basis upon which automation of processes, and integration with back-office applications, will be built as more customers are eligible for competition and data volumes increase.

 

Key Benefits of H2Flow:

• Easily view all information about individual premises and customers, including: old supplier, new supplier, transfer date & history, number of meters and actions to resolve problems;
• Automatic calculation of “working days” to allow accurate measurement of industry time limits and targets;
• Customisable time limits to meet potential future industry changes;
• Assign different levels of responsibility to different users e.g. administrators, users etc;
• Provides the ability for senior administrators to customise market domain data e.g. assign differing roles to market participants, add new participants and keep up to date with any major changes in the industry;
• Create reports to review performance against targets i.e. time taken to conduct a task versus industry standard targets;
• View audit trails to prove that participants are conforming to industry rules & standards and reporting of any failures;
• View and create logs to view dates of incoming and outgoing dataflows and view actions related to individual users.